This spring, I read an article by Lonnie Pacelli, in which the business and project management guru compared a doctor’s “bedside manner” to that of a project manager. It struck a cord with me.

We know the importance of soft skills. At Springthrough, we take them into consideration regardless of the field – from development to finance. But Pacelli advocates that it is especially important for a project manager to show empathy to clients. As a project manager, I see that value every day.

Budget, schedule, and scope. The three words that qualify every project. Most of us formulate a plan to reach our goal within these constraints. A direction. Unfortunately, the wrong plan can get the same results as no plan at all.